Privacy Policy

Last updated May 10, 2021

We at PCS Solutions, LLC. d/b/a Papio Cloud Software ("PCS", "Papio", "We", "Us", "Our") care about your privacy. Our Papio Pipelines ("Pipelines" or the "Service") is a managed Jenkins instance pre-configured for GitHub. Other than information provided to us by the GitHub Marketplace when you sign up for a Subscription, the only information we collect from our Users is the code that they run through our Service. We are not in the business of collecting or monetizing personal information, and we will never sell any information that could be used to personally identify you ("Personal Information") to a third party. Your use of the Services is subject to the Papio Terms of Service, found here, and to this Privacy Policy, which we may update from time to time. Your continued use of the Service after such update represents your continued consent to our data processing and privacy practices. All undefined capitalized terms used herein have the meaning defined in the Terms of Service.

What Information We Collect

As noted above, we receive information about you in two ways: (a) directly from you as you use the Service; and (b) from GitHub Marketplace when you sign up for a Subscription. We do not knowingly collect any sensitive personal information such as your financial information.

Received from GitHub Marketplace

When you sign up for a Subscription to the Service through the GitHub Marketplace, we receive your name and your email address. We do not receive any information related to your billing information, such as payment information or your billing address, as the marketplace handles all billing for us. We collect this information solely for the purposes of providing you the Service and for communicating with you for our legitimate business purposes. If you wish to see how GitHub Marketplace uses the information you provide to it, please refer to the GitHub privacy policies found here.

Collected from You

We recognize that in using the Service, you are entrusting us with access to your source code and other sensitive information. We do not collect or store any User Code except as necessary to provide the Service – it will live briefly in our dedicated cluster while you Pipeline is running, but not longer.

When you visit our website, we may collect contact information (name, email, and phone number) directly from you, but only if you provide us with such information by requesting more information or otherwise interacting with us. We may also collect basic usage data automatically as set out below.

Automatically Collected

If you're accessing our Service or Website, we automatically collect the same basic information that most services collect, subject, where necessary, to your consent. This includes information about how you use the website or the Service, such as the pages you view, the referring site, your IP address and session information, and the date and time of each request ("Usage Information"). This is information we collect from every visitor to the website, whether they are a User or not.

We automatically collect information from cookies (such as cookie ID and settings) to analyze usage of our Service and the website. We may collect certain information about your device, such as its IP address, browser or client application information, language preference, operating system and application version, device type and ID, and device model and manufacturer ("Device Information").

What We Use Information For

We use the information we collect from you to provide you the Service, and in some cases, for our own legitimate business interests such as to market, sell, deliver, and support the solutions that we offer. We do not sell or share with 3rd parties the information that we collect, except sharing of information with limited reputable partners involved in the direct selling of our solutions and for the specific purpose of selling our solutions, and with vendors who provide to us information management solutions used by us under our control. We use standard industry practices to maintain the confidentiality and security of the information we collect. The specific information that we collect and how we use it reflects the nature of your relationship with us. Below is further detail on how we use information collected from or about you.

  • We use your contact information to create your account, and to provide you the Service.
  • We use your User Personal Information, specifically your username, to identify you as a User and to provide you the Service.
  • We use your email address to communicate with you about the Service and for our own marketing purposes, including contacting you about new features of the Service, or about new product offerings. You are able to unsubscribe from such updates at any time by contacting us or by using the links provided in our communication.
  • We use your contact information to respond to support requests.
  • We may use your contact information to invite you to take part in surveys, beta programs, or other research projects, subject, where necessary, to your consent.
  • We use Usage Information and Device Information to better understand how our Users use Pipelines and to improve our website and Service.
  • We may use your User Personal Information if it is necessary for security purposes or to investigate possible fraud or attempts to harm Papio or our Users.
  • We may use your User Personal Information to comply with our legal obligations, protect our intellectual property, and enforce our Terms of Service.

We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. We will never use your User Code for any reason except to provide the Service.

GDPR

PCS is a Controller of limited non-sensitive personal information as defined by the General Data Protection Regulation ("GDPR") for the expressly legitimate purposes of direct marketing, selling, delivering, and supporting our solutions. Please note that all data processing takes place in the United States. If you are a citizen of the EU, you are entitled to the rights below:

  • You do not have to provide to us your personal information if you do not intend to have a business relationship with us.
  • You can request us to tell you if we have a record for you, for any of your identities (email addresses), and what information we have for you.
  • You can express your objections to any part of how we handle your information and expect an explanation of it from us. You can request us to correct your information (such your name, phone number, address). You can also request us to delete your information in our records that is not necessary for us to provide a service to you(such as your personal phone number) or to adhere with laws.
  • You can request us to provide to you an export of the information we have for you, if it is technically feasible for us and if this information is essential for you.
  • You can prevent our tracking of your web activities on our websites by disabling cookies, clearing cookies, and through other privacy controls built into web browsers.
  • You can request that we do not contact you for the purpose of selling our solutions.

How to Contact Us

If you have any concerns about our use of your data, or if you wish to exercise any of your rights listed, you can contact us at support@papiocloud.com.